When Donna Casner stepped into the role of Vice President of Finance at National Lutheran Communities & Services, the organization’s payroll staffing was in major transition. A long-term employee had left suddenly, and the replacement hadn’t worked out.

Wise Consulting had helped National Lutheran with the implementation of their new HCM system, so were able to step in when the payroll needed urgent attention. “[Our Wise consultant] was familiar with our organization so she really didn’t miss a beat. She jumped right in and I don’t believe our employees saw any issues throughout that transition at all.” Wise also provided training for the new employee National Lutheran brought on to take over the payroll process.

Donna reached out to Wise again when she realized there were general ledger (GL) issues that needed attention.
“When I saw that we had issues with how things were posting to the GL, I didn’t know how to fix it.” Wise worked with Donna to make certain she received the training to feel confident in managing the general ledger.

“Before I had worked with [Wise], looking at the system set-up was Greek to me because I didn’t understand how everything was connected and how it worked. [Wise] gave me an overview, what I needed to be looking at to make sure everything flowed correctly. I can’t imagine not having Wise as a business partner. It just makes sense.”